Network and System Support
- Duration: 12 Weeks
- Course Delivery- Online, Onsite
Network and Systems Support Training Program
Our Network and System Support Training Program provides comprehensive, hands-on training for individuals aspiring to start or advance their career in IT. The program covers the essentials of computer networking, system administration, and IT support, giving you the technical knowledge and practical skills needed to manage, maintain, and secure digital infrastructures. From installing and configuring Windows and Linux systems to troubleshooting hardware, software, and connectivity issues, you’ll gain real-world experience that prepares you for the demands of modern workplaces.
In addition to technical training, the program emphasizes industry best practices, professional communication, and problem-solving skills to ensure you can provide effective IT support. You’ll also be prepared for globally recognized certifications such as CompTIA Network+, Microsoft, and Cisco, enhancing your career opportunities. Whether you’re beginning your journey in IT or looking to upskill for advancement, this program is designed to open doors to roles such as IT Support Specialist, Network Technician, and System Administrator.
MODULE 1 Introduction to IT Support
MODULE 2 Operating Systems
MODULE 3 Hardware Essentials
MODULE 4 Networking Fundamentals
MODULE 5 Network Configuration
MODULE 6 Hardware Essentials
MODULE 7 Troubleshooting Network Issues
MODULE 8 Software Support
MODULE 9 Remote Desktop Support
MODULE 10 IT Service Management (ITSM)
MODULE 11 Documentation and Reporting
Upon completing this training program, students will be able to:
- Diagnose and resolve hardware and software issues on desktop systems effectively.
- Configure and maintain operating systems (Windows, macOS, and Linux) and software
applications. - Understand networking fundamentals, including IP addressing and network protocols.
- Set up and manage network devices, including routers, switches, and wireless access points.
- Implement network security measures to protect against threats and vulnerabilities.
- Troubleshoot network connectivity problems and resolve them efficiently.
- Provide remote desktop support using appropriate tools and techniques.
- Apply IT service management principles (ITIL) to incident and change management.
- Document support activities and create knowledge base resources.
- Successfully complete a capstone project to demonstrate practical skills.
There are no specific prerequisites for this course, but a basic understanding of computer
usage and familiarity with common operating systems is recommended.
$3000$499
MODE: Hybrid
LOCATION: Suite 103, 755 George Street, Haymarket, NSW 2000
TIME: 8-10 Weeks
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Teaching Overview
- Fundamentals of computer networks (LAN, WAN, wireless, and cloud-based systems)
- Installation, configuration, and maintenance of operating systems (Windows & Linux)
- Network security basics, firewalls, and threat prevention
- Server management and virtualization technologies
- Troubleshooting hardware, software, and connectivity issues
- IT support best practices and helpdesk operations
Program Benefits
- Practical, job-ready skills through labs and real-world scenarios
- Guidance from experienced IT trainers and professionals
- Preparation for globally recognized certifications (e.g., CompTIA Network+, Microsoft, Cisco)
- Pathway to entry-level IT support, system administrator, or network technician roles