MODULE 1Â Introduction to IT Support
MODULE 2Â Operating Systems
MODULE 3Â Hardware Essentials
MODULE 4Â Networking Fundamentals
MODULE 5Â Network Configuration
MODULE 6Â Hardware Essentials
MODULE 7Â Troubleshooting Network Issues
MODULE 8Â Software Support
MODULE 9Â Remote Desktop Support
MODULE 10Â IT Service Management (ITSM)
MODULE 11Â Documentation and Reporting
There are no specific prerequisites for this course, but a basic understanding of computer
usage and familiarity with common operating systems is recommended.